“I thought the St Austell Townscape Heritage scheme evaluation report was really well produced and captured the successes and issues of a very challenging scheme in a clear, easy to understand and professional way.  It was great to have an independent assessment with ’fresh eye’s’ as it’s easy to get too close and not fully appreciate what was achieved.  Mel was very easy to work with and constructive and informative in discussions.  She produced a high quality comprehensive report backed up through feedback from face to face interviews and community surveys.  The lessons learnt were honest and ‘laid bare’ and invaluable for the project team and our funders.”